Admin Support

Role Purpose:

The Admin Support Officer provides offshore administrative support to the International Admissions team, assisting with day-to-day operations to ensure efficient processing and high-quality service delivery across the student admissions lifecycle. Key responsibilities include but are not limited to

• Develop a strong understanding of the student journey from application to enrolment and effectively triage general enquiries to the appropriate Admissions Officers.
• Manage receipting functions, including reviewing payment reports, allocating payments in the CRM, and generating receipts. Ensure all transactions are accurately recorded and receipts are issued within a 24-hour turnaround. Investigate and resolve payment discrepancies or disputes in a timely manner.
• Perform daily validation of key University of Auckland (UoA) reports, identifying and escalating issues where necessary, and liaising with relevant UoA teams to support resolution (e.g. VPD holds).
• Provide administrative support for UPELT test, including test bookings, pre-test registration and preparation, monitoring test sessions, and assisting with the preparation of writing scripts for marking.
• Conduct data checks to ensure high accuracy and identify discrepancies by following the relevant manuals/policies/procedures. Provide summaries of the findings to the line manager.
• Responsible for handling pre-enrolment refunds, ensuring effective communication between internal and external parties, and processing refunds within a reasonable timeframe.
• Ensure the data and file are accurate and up to date.
• Ensure that manuals relevant to the role's responsibilities are kept up to date.
• Ensure that scheduled reports are monitored, generated, and followed up with the relevant staff member or team according to procedural guidelines. E.g. UoA HAA report, Outstanding Enrolment Document Report, Shortfall Payment, etc.
• Provide administrative support to the team as needed for various projects, such as intake cancellations, fee increases, etc.
• Undertake any additional tasks assigned by the line manager.

Skills and Experience

• Exceptional administration skills, with strong attention to detail
• A high standard of accuracy
• Ability to work to tight deadlines and changing priorities
• Proficient computer skills, particularly in Outlook, Excel, and Word