About the job Accounts Receivable Officer
1.
Contacting Debtors: Contact individuals or businesses with overdue debts to facilitate payment.
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Monitor accounts to identify overdue payments and follow up accordingly.
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Drive proactive outbound Customer collection calls/activity (verbal, non-verbal) utilizing collection procedures and policy guidelines to achieve cash flow and KPI targets.
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Answer Incoming phone calls that pertains to debt related enquiries.
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Respond to email enquiries within the required SLA to facilitate payment.
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Aid and support to debtors by answering Enquiries, explaining terms of repayment, and offering guidance on resolving outstanding debts.
2.
Problem Resolution: Facilitate or resolve disputes or issues related to outstanding debts by working closely with both internal and external stakeholder which includes but not limited to:
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Handling queries of a complex nature
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Account/Invoice reconciliation
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Placing and releasing account on Stop supply where applicable
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Coordinating with the Branch team to facilitate dehire process or collection of assets.
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Raising credits where applicable
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Escalating issues to the Branch Managers and Sales Managers to obtain traction.
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Liaising with the Banking Team for any misallocations of payments
3.
Negotiation: Employ assertive yet respectful communication skills to facilitate repayment discussions and agreements.
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Negotiate payment plans or settlements that are feasible for debtors while ensuring the company's interests are met.
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Aim to recover as much owed money as possible while adhering to company policies and regulations.
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Provide clear and concise explanations of debts, payment options, and consequences of non-payment.
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Understanding of PPSR leveraging its use with aged debt collections
4.
Documentation: Maintain accurate records of all communication and payment agreements made with debtors.
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Ensure that all customer debt related interactions and touchpoints are properly documented via the notes in the system.
5.
Compliance: Ensure compliance with all legal and regulatory requirements governing debt collection practices including:
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Privacy laws
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Accounting standards
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ACCC guidelines
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Company policy
6.
KPI’s and Target Achievement: Ensuring that KPI’s and Targets are consistently met every month.
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Overdue % should always be below 5% of the Total Due
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DSO should be less than 40 days.
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Minimum of 50 proactive outbound calls daily
7.
Administrative Tasks: Ensuring ad hoc tasks are done on timely manner to ensure efficient management of the ledger, which includes but not limited to:
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Clearing unapplied Cash to reduce debt.
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Allocating open credits to clear debt
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Searching for missing payment
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Run the daily milk run reports to aid collection efficiencies.
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Complying with the work roster to ensure that there are enough people in the queue to answer and respond to incoming enquires (Phones, chat, and emails)
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Sending of invoice copies, PODs upon request of the customer
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Uploading invoices to certain platforms such as Coupa, Ariba, Tulia to facilitate payment.
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Simultaneously managing the group email inbox
8.
DCA and Bad Debt Write off: Reducing Write off % by means of exhausting due diligence which includes 3rd party DCA referral when necessary.
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Able to assess account ABN status via ASIC and/or Creditor Watch
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Timely completion and submission of the DCA & Bad debt write off forms on or before the cut-off date.
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Liaise with the Corporate Legal Team regarding DCA and BDW enquiries.
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Lodge Proof of Debt forms for accounts that have filed for administration, liquidation, or bankruptcy.
9.
Others:
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Embody the ‘Yes We Can’ ethics in all aspects of the role and responsibilities.
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Adapt, promote, and encourage a Safety-First approach.
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Compliance to all Supagas policies and procedures always to represent Supagas in a positive and professional manner.
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Compliance and adherence to all relevant Australian State and Federal Laws and the applicable standards, policies, and procedures
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Work with the Debt Collection Manager to update systems and provide input into collection strategies.
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Challenge the status quo and promote best practice and continuous improvement.
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Adhoc projects/tasks as required by Manager from time to time.