Retail Support Manager (Managerial)

The responsibilities include but are not limited to:
• Ensure the smooth operation and strategic advancement of all retail support
channels by implementing clear team deliverables, timelines and effective
processes
• Responsible for support multiple departments to ensure efficiency, compliance,
and exceptional customer service across our brands and retail network
• Implement and champion disciplined processes and measurement practices to
continuously enhance our ROI and strategic direction.
• Lead, coach and develop a multi-skilled support team
• Oversee support functions for multiple brands including but not limited to Pie
Face, Quickstop, Mrs mac, United and Balfours
• Support teams with escalations, complex queries and quality assurance
• Build strong relationships with internal departments and external partners
• Collaborate with product, operations, property, compliance, maintenance and IT
• Work with stakeholders to unlock efficiency across brand, local, store & retail
• Align support strategies with broader corporate goals
• Lead a diverse team accountable for pricing, master data, analytics, customer
service, IT, Supplier rebates and our point of sale systems
• Establish positioning and identify target audiences across channels and segments
• Develop and present initiatives and strategies to senior management,
communicating through reporting and insights