Technical Operations Engineer

Discover your 100% YOU with MicroSourcing!

Position: Technical Operations Engineer
Location: Eastwood, Quezon City
Work setup & shift: Onsite | Shifting schedule

Why join MicroSourcing?

You'll have:
Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Technical Operations Engineer, you will:
Execute regression and smoke testing across web and mobile workflows to ensure release quality
Validate completed tickets against acceptance criteria and document bugs clearly for engineering review
Maintain and improve QA checklists, test scenarios, and internal documentation
Investigate product issues escalated by internal support teams and reproduce reported bugs
Resolve minor data or configuration issues directly when appropriate
Escalate validated engineering defects with clear documentation to minimize interruption to core engineers
Complete low-complexity development tasks including front-end updates, minor bug fixes, validation rules, and internal tooling tasks
Support testing and implementation of scoped product enhancements

What You Need:

Non-negotiables
1–3 years of technical experience in software QA, support engineering, or junior software development
Strong attention to detail and ability to investigate technical issues independently
Comfortable reading and understanding application workflows
Familiarity with ticketing systems such as Jira
Ability to work onsite in Eastwood, Quezon City, and in shifting schedules
Strong written communication and documentation skills

Preferred skills/expertise
Basic coding ability preferred (JavaScript / TypeScript / SQL exposure helpful)
Experience supporting web and mobile applications
Exposure to release management or DevOps practices
Familiarity with Agile/Scrum methodologies
Ability to assist in internal tooling and process improvements

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self – we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply.