IELTS Regional Support Officer

Discover your 100% YOU with MicroSourcing!

Position: IELTS Regional Support Officer

Work setup: Hybrid | Day shift

Location: Eastwood, Quezon City

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

• Career Growth: Take advantage of opportunities for continuous learning and career advancement.

• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

This role is responsible for managing centralised records and operational processes on behalf of IELTS Test Centres. The position works closely with internal stakeholders to ensure compliance with IELTS policies, support quality assurance activities, and maintain efficient coordination across teams.

The role plays a key part in ensuring operational accuracy, timely communication, and adherence to compliance standards while supporting high-volume, process-driven environments.

Key Responsibilities

• Maintain accurate and secure centralised records across multiple platforms

• Support and track internal audits and compliance activities; identify and report risks or non-compliance

• Manage centralised Outlook inboxes

• Communicate professionally and efficiently with internal teams regarding operational and compliance matters

• Coordinate with internal teams to ensure smooth process execution

• Ensure staff quality assurance activities are completed within required timelines

• Coordinate training event activities across different geographical locations, timezones, and teams

• Stay up to date with changes in policies and ensure alignment in operations

• Promote a collaborative team environment that supports knowledge sharing and performance

• Provide constructive feedback to stakeholders and team members

• Demonstrate commitment to compliance standards, operational quality, and organisational values

• Adhere to tight deadlines, turnaround times, and work with internal teams to ensure they meet similar deadlines.

• Work on a shifting and flexible work schedule to support international time zones.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

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