CRM Administrator / CRM Coordinator

Discover your 100% YOU with MicroSourcing!

Position: CRM Administrator / CRM Coordinator
Location: Metro Manila
Work setup & shift: Remote | Night Shift


Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Role Overview:

The CRM Administrator / CRM Coordinator supports daily CRM operations and business reporting.

The role ensures accurate data, reliable metrics, and consistent reporting across sales and finance teams. The position works closely with sales, finance, and leadership to support decision making.

Key Responsibilities

• Administers and maintains the CRM platform.
• Supports users with access, data entry standards, and process adherence.
• Manages CRM data quality, including validation, cleanup, and audits.
• Supports Microsoft Dynamics 365 Sales and Financial modules.
• Assists with configuration tasks within defined governance standards.
• Coordinates CRM-related requests with internal IT or external vendors. Facilitates tracking and maintenance of business KPI metrics.
• Prepares and maintains dashboards, reports, and recurring scorecards.
• Supports reporting tied to sales performance, forecasts, and budgets.
• Assists finance and operations teams with CRM-linked reporting needs.
• Documents CRM processes, workflows, and reporting definitions.
• Supports periodic reporting cycles, including monthly and quarterly reviews.

Qualifications

• Experience in a CRM administration or coordination role.
• Familiarity with Microsoft Dynamics 365 Sales and Financial.
• Experience supporting CRM-driven reporting and KPI tracking.
• Understanding of sales and financial data structures.
• Experience working with reports, budgets, and performance metrics.
• Strong data accuracy and attention to detail.
• Ability to work with cross-functional teams across sales and finance.
• Clear written and verbal communication skills.

Education and Qualifications

• Bachelors degree in Business, Information Systems, Finance, or a related field.
• CRM or Microsoft Dynamics certifications are an advantage.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply