Ad Operations Agent Team Lead

Key Responsibilities:

●         Assist and learn to manage daily execution of digital advertising campaigns and client-related deliverables across display, search, social, programmatic and more.

●         Daily execution duties include, but are not limited to:

○          Campaign Setup and Trafficking

○          Targeting

○          Campaign Maintenance and Change Requests

○          Reporting

○          Screenshots

○          Quality Assurance

●         Suggest and implement optimization techniques for active campaigns.

●         Understand client's business needs and provide clients with solutions to achieve stated goals.

●         Acquire and maintain a high-level knowledge of up-to-date practices and strategies in the management of online media.

●          Performs other related duties as assigned.

●          Coordinate and supervise daily/weekly/monthly activities of team members.

●          Set priorities for the team to ensure task completion and performance goals are met, providing feedback.

●          Identify and resolve operational problems using defined processes, expertise, and judgment.

●          Responsible for identifying and resolving issues, problems, and concerns with performers.

●          Recommend changes to SOPs, procedures and assist in the implementation of process improvements when necessary.

●          Administer training and coaching to ensure quality customer service.