Student Success Coach

Discover your 100% YOU with MicroSourcing!

Position: Student Success Coach
Location: Ortigas, Pasig
Work setup & shift: Hybrid | Day Shift


Why join MicroSourcing?
You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your role
As a Student Success Coach, you will:

• Student Monitoring & LMS Administration: Track student attendance and assessment submission milestones; resolve LMS/Canvas portal requests (password resets, module unlocks, result transfers).
• One-on-One Coaching & Mentoring: Deliver personalized academic coaching, assist with goal setting, identify learning barriers, and provide motivational support to maintain study momentum.
• Support Coordination & Early Intervention: Identify disengaged or at-risk learners; schedule targeted tutoring sessions, study groups, or academic catch-up workshops.
• Progress Tracking & Analytics: Assess student progress data, log contact touchpoints, monitor submission trends, and generate progress reports against key performance metrics.
• Cross-Functional Academic Collaboration: Work closely with vocational trainers, assessors, and academic staff to align support plans with course requirements and competency outcomes.
• Feedback & Student Engagement: Maintain regular multi-channel communication (phone, email, LMS messaging) and collect student feedback to drive continuous improvement in support services.

What You Need:
Non-negotiables:

• Student Support & Mentoring Skills: Demonstrated ability to build rapport, de-escalate disengagement, and coach adult learners through academic barriers in a VET or tertiary setting.
• LMS & Educational Tech Proficiency: Hands-on experience navigating and administering Student Management Systems and Learning Management Systems (e.g., Canvas, Moodle).
• Data Tracking & Metric Ownership: Ability to track and analyze attendance data, assessment submission rates, and student contact logs.
• Communication & Motivation Skills: Exceptional interpersonal skills to inspire learners, deliver clear guidance, and maintain high engagement.
• Organizational & Multi-Tasking Ability: Strong administrative skills to manage high-volume student check-ins, portal requests, and support schedules concurrently.

Preferred skills/expertise:

• Tertiary qualifications (Bachelor's degree or higher) in Education, Counseling, Psychology, or related fields.
• Background in the Australian Vocational Education and Training (VET) sector or Registered Training Organisation (RTO) operations.
• Familiarity with trade, construction, or adult vocational education pathways.
• Experience utilizing CRM or ticketing platforms to track student contact rates and satisfaction metrics.

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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/
*Terms & conditions apply