Reservations Administration Associate (2 US MARKET / 2 CA MARKET)

· Responding to inbound emails and web messages

· Creating new outbound emails

· Primarily non-voice, but voice tasks are still a component of

the role and other tasks at hand

· Processing transactions on proprietary and 3rd party systems

· Attending virtual huddles and other online meetings

· Receiving or making internal & external voice calls

· Updating data/reporting and collating other information

· Providing feedback on opportunities to improve process

· Calculating various costs for travel bookings e.g. flights,

upgrades and/or add-ons

· Providing specialist advice to other internal teams

· Prioritizing work across multiple queues/systems

· Quality checking own or other team members work before

finalizing

· Rapid task switching based on priorities/ urgencies

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· Excellent communication skills in English – written and spoken
· Ability to adapt communication to different countries/cultures
· Numerate/Experience with spreadsheets - ability to complete
calculations and translate time across time zones
· Experience with different proprietary web applications and MS
Office Suite
· Customer focus
· Completed at least 2 years in college
· Amicable to shifting schedules