About the job Engagement Administrator
Position Summary: The Engagement Administrator is responsible for an optimal running of Engagement and
Placement services operation to enhance the overall student experience at AE. This role is one of the first points
of contact with students regarding placement and engagement queries. Relevant advice, referrals and student
support strategies are provided while maintaining accurate student records to improve student satisfaction and
service delivery.
Key Responsibilities:
1. Service to Students
Data support on placement and engagement activities, ensuring a smooth transition for new students.
Support compliance documentation requirements in all relevant platforms.
Help distribute key communications to students to support their knowledge and understanding of self
sourcing and agency assignments.
Provide accurate initial screening of service enquiries and promptly escalate cases that require further
analysis and/or personalised support to the Engagement Team Leader or relevant team members.
2. Team Collaboration and Communication:
Frequent and open communication with other departments such as academics, admissions, marketing and
others to provide a multidisciplinary approach and services to students.
Collaborate with Placement Officers and Engagement team members supporting with generic tasks, data
entry and student communication as requested by the Engagement Team Leader.
Register and maintenance of frequently asked questions (FAQ) in collaboration with the Engagement Team
Leader and team members.
Collaborate with Student Services Administrators on cross over service requests.
3. Data Management and Administration:
Maintenance of student records in the information system, ensuring data consistency and compliance.
Initial screening of student enquiries, and assignment of tickets to appropriate staff.
Recording of course enrolment and progress in student information system as per request of Engagement
Team Leader.
Data processing of student feedback to identify areas for improvement and drive initiatives to enhance
student satisfaction.
Key Performance Indicators (KPIs):
Team Response Time to Student Inquiries/Tickets maximum of 1 working day.
Accuracy and Timeliness of Student Record Maintenance, as per AEs policies.
Monthly update and reporting of FAQ register to Engagement Team Leader.
Qualifications:
Desirable experience in student services or administration role.
Strong organisational, problem-solving, and communication skills.
Proficiency in student information systems and data analysis tools.
Commitment to delivering exceptional service and enhancing student experiences.