Call Taker / Dispatch

The CSR will be assigned the following task below:

Respond to clients to questions and inquiries received via phone calls or

email for support or about products and services.

Identify ways to improve customer experience and resolve issues while

utilizing company products, services, and support systems within

established procedures.

Perform transactional tasks, such as admin work, taking inbound calls

and making outbound calls via phone.

Process data entry work for new accounts, sites, and other requests.

Meet customer satisfaction, efficiency metrics, and issue resolution

targets, meet, and exceed client expectations.

Receive and follow instructions for additional tasks or transaction to be

processed from supervisor.

Escalate questions and issues to supervisor.