Reporting and Insights Analyst (Pooling)

Discover your 100% YOU with MicroSourcing!

Position: Reporting and Insights Analyst

Location: BGC, Taguig

Work setup & shift: Onsite | Dayshift

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

• Career Growth: Take advantage of opportunities for continuous learning and career advancement.

• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Reporting and Insights Analyst, you will:

• Develop and maintain automated reports and dashboards that track key performance indicators (KPIs) for IT services.

• Analyze large datasets to identify performance trends, bottlenecks, and areas for service improvement.

• Translate complex data into actionable insights and executive-level presentations for

stakeholders.

• Collaborate with service owners to define reporting requirements and ensure data accuracy across platforms.

• Monitor service performance against contractual SLAs and provide early warnings on potential risks.

• Support the Service Management team with ad-hoc data analysis for major incident reviews or audits.

What You Need:

Non-negotiables

• Minimum 3 years of experience in a Data Analyst or Reporting role within an IT environment.

• Advanced proficiency in data visualization tools (e.g., Power BI, Tableau).

• Expert-level Excel skills and experience with SQL or other data querying languages.

• Analytical mindset with the ability to interpret data in the context of business goals.

Preferred skills/expertise

• Experience with ITSM reporting modules (e.g., ServiceNow Performance Analytics).

• Understanding of ITIL processes and Service Level Management.

• Previous experience in a Telecommunications or fast-paced technology sector.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply