Call Taker / Dispatch

The CSR will be assigned the following task below:

 Respond to clients to questions and inquiries received via phone calls or

email for support or about products and services.

 Identify ways to improve customer experience and resolve issues while

utilizing company products, services, and support systems within

established procedures.

 Perform transactional tasks, such as admin work, taking inbound calls

and making outbound calls via phone.

 Process data entry work for new accounts, sites, and other requests.

 Meet customer satisfaction, efficiency metrics, and issue resolution

targets, meet, and exceed client expectations.

 Receive and follow instructions for additional tasks or transaction to be

processed from supervisor.

 Escalate questions and issues to supervisor.