Job Openings Helpdesk Analyst

About the job Helpdesk Analyst

Discover your 100% YOU with MicroSourcing!

Position: Helpdesk Analyst
Location: Eastwood City, Libis, Quezon City
Work setup & shift: Onsite | Night Shift

Why join MicroSourcing?

You'll have:

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities

  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements

  • Career Growth: Take advantage of opportunities for continuous learning and career advancement

  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture

Your Role:

As a Helpdesk Analyst, you will:

  • Provide first-level technical support to end-users via phone and ticket submissions

  • Assist in ticket triage and routing based on request type and user location

  • Troubleshoot and resolve hardware and software issues at Level 1 and 2 support

  • Manage and prioritize support tickets using a ticketing system

  • Document and track issues, resolutions, and follow-up actions

  • Collaborate with other IT team members to escalate and resolve complex issues

  • Maintain knowledge of current IT systems, applications, and best practices

  • Provide training and support to end-users on various software applications and tools

What You Need:
Non-negotiables

  • 1-2 years of experience in a helpdesk or technical support role

  • Understanding of computer systems, networks, and software applications

  • Strong problem-solving and troubleshooting skills

  • Ability to manage multiple tasks and prioritize effectively

  • Strong communication and interpersonal skills

Preferred skills/expertise

  • Experience with ticketing systems and remote support tools

  • Basic knowledge of Active Directory and system administration

  • Familiarity with core applications (Okta, Google Workspace, Slack, etc.)

  • Basic understanding of Jira or other ticketing systems

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply.


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