Customer Service Officer

The client has updated the Job Description. Kindly follow the latest version posted here.

Providing an exceptional customer experience through management of initial customer contact via phone and email

Management of inbound customer tickets (calls and emails) in a high volume contact centre environment

Build rapport with customers quickly and provide an excellent customer experience on each interaction via phone and email

Initial investigation of tickets to understand customer queries and complexity of problem solving required

Collection of initial ticket information to support escalated investigation

Manage initial tickets and escalate tickets requiring specialized knowledge to appropriate Consultants

Navigate multiple systems to accurately and efficiently record customer details

Adhere to customer privacy requirements at all times

Accurate and effective record keeping