Customer Care Specialist

Qualifications & Skills

• Strong oral and written communication skills in English.

• Strong customer service skills with a professional and positive attitude.

• Proficient in Microsoft Word, Excel, email, internet navigation, and standard office equipment.

• Knowledge of health insurance policies, guidelines, and insurance verification.

• Familiarity with ICD-10, HCPCS, and medical chart notes.

• Excellent organizational, analytical, and attention-to-detail skills.

• Strong multitasking, time management, and prioritization skills.

• Ability to manage multiple tasks, meet deadlines, and work efficiently in a fast-paced environment.

• Self-motivated, flexible, organized, and highly trainable.

• Ability to work independently and effectively as part of a team.

• Experience in customer service and inbound/outbound calls preferred.

• Open and adaptable to fast-paced changes, including updates to tasks, processes, priorities, and responsibilities.

• Willingness to adjust work schedules when business needs require, including changes in shift schedules or assignments.

• Flexible and willing to take on additional or changing tasks as needed to support team and business operations.