Sales Support Specialist with Voice

Discover your 100% YOU with MicroSourcing!

Position: Sales Support Specialist with Voice

Location: Eastwood, Libis. Quezon City

Work setup & shift: Onsite, Night shift

Why join MicroSourcing?

You'll have:

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on Day 1 for you and one or more dependents, paid time off with cash conversion, group life insurance, and performance bonuses.

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Sales Support Specialist with Voice is to review, verify, and process applications while providing assistance to merchants. The role involves accurate data entry, handling inbound and outbound calls, obtaining required information and documentation, and meeting established productivity and quality targets.

Specifically, you will:

• Review and verify application information to ensure completeness, accuracy, and compliance with established criteria.
• Process applications and perform data entry while maintaining a deficiency rate of 5% or lower.
• Contact merchants to obtain missing information, clarify application details, explain processes, and secure required documentation.
• Handle inbound and outbound calls to assist customers and merchants with application-related inquiries.
• Meet and exceed daily, weekly, and monthly productivity and processing targets while working independently.
• Learn and navigate proprietary software systems and internal tools to efficiently process applications.
• Stay updated on new products and market trends within the payments industry and apply this knowledge during merchant interactions.
• Maintain accurate records and comply with established company policies, including the Code of Conduct, Technology Policy, and Privacy Policy.

What You Need:

Non-negotiables

• At least 2-3 year of experience in a BPO or customer service environment.
• Excellent verbal and written English communication skills.
• Strong customer service, problem-solving, and interpersonal skills.
• Ability to manage multiple inquiries while maintaining accuracy and professionalism.
• Basic computer proficiency and familiarity with CRM or healthcare-related systems.
• Willingness to work night shifts aligned with US business hours.
• Willingness to work onsite or in a hybrid setup, depending on business requirements.

Preferred skills/expertise

• Experience in data entry, application processing, or a similar administrative role.
• Ability to quickly learn and navigate proprietary software systems.
• Experience in a customer service and/or sales environment, with the ability to apply new skills and concepts to meet operational targets.
• Excellent verbal and written English communication skills.
• Experience handling customer calls and gathering information over the phone.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Strong time management, organizational skills, and attention to detail.
• Ability to work independently while meeting productivity and quality expectations.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply