CX Solutions Specialist

Key Responsibilities

No two days will look the same. One day you might be running a discovery workshop with a client's leadership team, the next you could be mapping workflows, or helping configure Zendesk features so they support how agents work. You'll spend your time connecting high-level business goals with practical solutions, making sure our customers can see the tangible value of the platform.

● Bring your contact centre experience to partner with clients and understand their strategy, define business goals and how to leverage Zendesk (and other systems) to enable them. You are more than a technical resource.

● Facilitate product training, workshops, demonstrations and general presentations for a range of stakeholders.

● Support implementations and workflow configuration, ensuring your projects meet both tactical and strategic goals.

● Advise on best practices for scaling support operations, addressing operational improvement opportunities and customer experience.

● Bring clarity to situations where objectives are intangible, ambiguous, or high-level.