Customer Service Associate

Discover your 100% YOU with MicroSourcing!

Position: Customer Service Associate

Work setup & shift: Work from Home | Night shift

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Customer Service Associate, you will:

• Serve as the primary point of contact across email and chat channels, delivering prompt, friendly, and on-brand responses to customer inquiries.
• Resolve order issues, including shipping delays, returns, exchanges, and product concerns with empathy and urgency.
• Coordinate closely with warehouse and operations teams to track order status and resolve fulfillment issues efficiently.
• Maintain deep product knowledge across the full brand assortment to confidently assist customers with sizing, fit, and material questions.
• Collaborate with cross-functional teams to escalate recurring customer feedback, monitor reviews, flag checkout issues, and update help center content.

What You Need:

Non-negotiables

• 1–2 years of experience in customer service, e-commerce support, retail, or hospitality.
• Exceptional written and verbal communication skills with an empathetic and professional communication style.
• Hands-on experience navigating multi-channel helpdesk platforms (e.g., Gorgias, Zendesk, or similar support tools).
• Strong problem-solving, organizational, and time-management skills with the ability to remain calm under pressure.
• Detail-oriented mindset with a passion for customer experience, brand advocacy, and sustainable practices.

Preferred skills/expertise

• Experience supporting direct-to-consumer (DTC) e-commerce brands or retail operations.
• Familiarity with tracking fulfillment, returns, and exchange workflows in collaboration with warehouse teams.
• Experience maintaining FAQs, support macros, and help center knowledge bases.
• Background in monitoring and responding to customer reviews and feedback trends.
• Proven ability to liaise with e-commerce teams to flag site or checkout usability issues.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply