Product Administrator

Role Purpose

The Product Development Administrator supports the product and learning design teams by coordinating, implementing, and maintaining updates across online courses and assessments within the Learning Management System (LMS). The role focuses on Continuous Improvement (CI) activity, assessment templating, LMS content updates, quality checks, and operational support to ensure products are accurate, consistent, and ready for release.

This role is operational and execution-focused, supporting defined tasks and workflows under the direction of the Product Development Manager.

Key Responsibilities

Continuous Improvement (CI) Management

• Monitor incoming Continuous Improvement (CI) cases and allocate straightforward tasks to self, escalating non-simple issues to the Product Development Manager for allocation
• Resolve straightforward CI issues directly, including spelling and wording corrections, broken links, incorrect file attachments, incorrect due dates, and outdated content
• Apply standard fixes as part of CI activity to ensure consistency across subjects, including formatting, layout, naming conventions, and structure
• Close completed CI cases and ensure all required documentation and records are updated

LMS Content and Resource Updates

• Upload, replace, and correctly position files and resources within the LMS as requested, including PDFs, templates, downloadable guides, and videos
• Carry out small, clearly defined update tasks across courses as part of CI activity or directed updates
• Design and develop content directly within the LMS where required, including basic page builds and H5P activities, in line with existing templates and standards

Resource and Assessment Templating

• Apply approved templates and formatting to assessment and learning resources as requested
• Check and apply correct file naming conventions and version control as part of new assessment development or re-templating for different brands

Product Releases and Quality Assurance

• Conduct pre-release checks using a standard checklist to ensure content, assessments, and resources are correctly set up prior to release
• Support product releases by implementing small, final changes as requested by the Product Development Manager

Tracking, Reporting, and Administration

• Maintain simple trackers and work queues, including CI backlogs, release lists, and standard status reporting for the Product Development Manager
• Assist with pulling information and evidence for audits or reporting, including change logs, lists of updated units, and records of completed updates
• Monitor shared inboxes or incoming task queues where applicable and ensure requests are logged and actioned appropriately

General Team Support

• Support the product and learning design teams with overflow or administrative tasks during peak periods, including LMS administration, product releases, and audit preparation