Billing Analyst

Billing Analyst

Job Summary

The Billing Analyst is responsible for the accurate and timely preparation, validation, and issuance of

customer invoices. This role ensures all billing transactions are supported by appropriate

documentation, comply with contractual terms, and meet internal controls and service level

agreements.

Key Responsibilities

 Prepare billing inputs based on operational data (e.g., timesheets, service logs, contracts).

 Validate billing accuracy including rates, quantities, and billing periods.

 Generate and post invoices and credit notes in the ERP system (e.g., D365).

 Ensure timely issuance of invoices in line with defined billing cycles.

 Ensure all billing transactions are supported by complete documentation (e.g., POs,

contracts, service records) for audit and compliance purposes.

 Maintain compliance with company policies, tax requirements, and billing guidelines.

 Monitor billing schedules (weekly/fortnightly/monthly) and meet SLA targets.

 Investigate and resolve billing discrepancies and customer queries.

 Perform reconciliations between source data and invoiced amounts.

 Escalate exceptions requiring approval or clarification.

 Liaise with multiple departments to validate billable items and service delivery records.

 Support Credit Control by ensuring accurate invoicing for collections. Reporting &

Administration

 Prepare reports on billing status, discrepancies, and adjustments.

Qualifications & Experience

 Bachelor’s degree in Accounting, Finance, or related field

 1–3+ years experience in billing, invoicing, or accounts receivable

 Experience in shared services/BPO environment is an advantage

 Knowledge of billing and invoicing processes preferred

 Experience using ERP systems (e.g., D365, SAP, Oracle)

 Advanced Excel skills (e.g., pivot tables, lookups)

 High attention to detail and accuracy

 Strong analytical and problem-solving skills

 Effective communication and stakeholder management