Hotel Revenue Coordinator (Senior)

Day-to-day responsibilities include:

• Provide hands-on Opera Cloud support to the Revenue Manager(s) to maximise hotel revenue performance
• Maintain, load, and audit rates, inventory, and restrictions in Opera Cloud and SiteMinder
• Support Wyndham rate, content, and data loadings, follow-ups, and technical coordination
• Prepare and distribute daily, weekly, and monthly revenue reports (pace, pick-up, ADR, RevPAR, occupancy)
• Collect, validate, and input data from multiple systems ensuring accuracy and consistency
• Support forecasting processes through data preparation and demand tracking
• Monitor booking pace, channel performance, and inventory discrepancies
• Assist with distribution management across OTAs, wholesalers, and direct channels
• Conduct competitor rate shopping and market trend monitoring
• Liaise with system providers, channel managers, and brand partners to resolve technical or mapping issues
• Act as the key chase and follow-up resource for in- progress technical, system, or brand matters
• Ensure data integrity across all revenue and distribution platforms

Note: This role supports execution and data accuracy. Final pricing strategy and rate decisions remain with the Revenue Manager.

Qualifications:

• Minimum 2–4 years' experience in:
  • Hotel revenue, reservations, or distribution support roles 
  • OR hotel systems, inventory, or channel management roles
• Hands-on experience with:
  • Opera Cloud PMS
  • SiteMinder Channel Manager
• Prior exposure to:
  • Wyndham systems, reporting, or brand processes highly advantageous
  • Experience supporting multi-property portfolios preferred