Customer Service Representative

Job Title/Position

Customer Service Representative

Reporting Manager

Team Leader

Job Responsibilities

Describe the job role and the day-to-day tasks involved.

The CSR will be assigned the following task below:

Respond to clients to questions and inquiries received via phone calls or email for support or about products and services.

Identify ways to improve customer experience and resolve issues while utilizing company products, services, and support systems within established procedures.

Perform transactional tasks, such as admin work, taking inbound calls and making outbound calls via phone.

Process data entry work for new accounts, sites, and other requests.

Meet customer satisfaction, efficiency metrics, and issue resolution targets, meet, and exceed client expectations.

Receive and follow instructions for additional tasks or transaction to be processed from supervisor.

Escalate questions and issues to supervisor.

Top 4 Core (Priority,

non-negotiable)

Requirements

Clear and articulate verbal and written English communication skills.

Very good level of computer literacy

Experience in front of house contact centre setup and so as back-office admin work preferred.

Showcasing or is possessing a positive attitude.

Qualifications

Describe the qualifications the staff must have in terms of skills and capabilities.

Bachelors degree preferred but not required.

Australian, New Zealand, and UK account experience is preferred but not required.

Experience in in problem solving, decision making, and conflict resolution.

Ability to work independently and as part of a team.

Excellent time management skills and ability to prioritize work efficiently.

Efficient multitasking and prioritization abilities in a fast-paced environment.

Strong Customer Service focus.

Willing to work on a shifting schedule.

Must be from within 60 to 90 minutes away from the office.