Accounts Receivable Specialist

ACCOUNTS RECEIVABLE SPECIALIST

We are seeking a detail-oriented and proactive Accounts Receivable Specialist. This role is critical in managing customer accounts, ensuring timely collections, resolving disputes, and supporting overall cash flow efficiency. You will collaborate with multiple departments, handle audits, and contribute to achieving both individual and team targets

Key Responsibilities:

• Manage accounts from the debtors ledger, reduce the aging by maximising cash collection.
• Review and approve sales quotes in Salesforce, identify discrepancies, and coordinate with concerned teams to resolve issues before billing.
• Ensure accurate billing and invoice generation through Workday, maintaining compliance with company policies.
• Contact with customers to discuss Accounts Receivable statements and to establish payment dates.
• Investigate and handle disputes, offer an efficient and satisfactory reply under consideration of procedures and set guidelines
• Investigate claims using various in house and customer applications and contacting relevant departments. Establish if claims are valid and take relevant action
• Analyse, document and resolve queries
• Apply cash receipts as per remittance advice provided by customers
• Issue statements of accounts
• Send invoices to distributors
• Negotiate payments for invoices in dispute
• Monitor the creditworthiness of existing customers
• Create manual invoices/credit notes
• Process WHT certificates and manage WHT accrual process at month end
• Liaise with various departments to assist in resolving problem accounts
• Report issues to AR Manager in accordance with escalation policy
• Work to achieve monthly and quarterly targets, both individual and team based
• Assist with both internal and external audit requests
• Provide support for AR period end close requirement as required by business
• Month end reporting and ad-hoc reporting as required.

Service Delivery:

• Delivers a high quality, professional and proactive day to day service to customer. All relevant transactions are processed accurately and on a timely basis.

Customer Service:

• Maintains a proactive working relationship with customers.
• Is responsible for a customer focused service.
• Reacts to customer requests / queries in a timely manner – continually seeks out ways to improve customer satisfaction.

Teamwork:

• Contributes to a good team spirit through proactive communication
• Ensures that the daily activities, within their responsibilities, are fulfilled according to the timetable agreed with AR Manager

Control Environment:

• Ensures that procedures are being followed
• Ensures that accounts records are adequately maintained
• Is aware that the activities of the process need to be co-ordinated with other departments and checks position of this with manager

Required Skills

• Excellent organizational skills must be detail oriented and able to meet deadlines accurately.
• Strong communication skills, both oral and written, and an ability works well independently as well as a team member.
• Knowledge of Microsoft excel, outlook and word.
• Familiarity with Salesforce and Workday systems is an added advantage
• Ability to prioritize, reorganize priorities, multi-task and be effective in a fast paced, dynamic environment

Non Negotiableshelp_outline

Required Skills

• Excellent organizational skills must be detail oriented and able to meet deadlines accurately.
• Strong communication skills, both oral and written, and an ability works well independently as well as a team member.
• Knowledge of Microsoft excel, outlook and word.
• Familiarity with Salesforce and Workday systems is an added advantage
• Ability to prioritize, reorganize priorities, multi-task and be effective in a fast paced, dynamic environment