Customer Care Specialist

• The role is benchmarked against a generic Customer Service Representative profile and is initially non-complex, with a broad talent pool in the Philippines
• The combination of customer service, administrative support, multitasking, and documentation makes the role accessible to candidates from various CSR and back-office environments.
• If healthcare or medical experience is mandatory, complexity increases due to the specialized knowledge required in health insurance, insurance verification, medical chart notes, ICD-10/HCPCS, and HME. This would narrow the pool and warrant a higher salary benchmark.
• If healthcare knowledge is trainable rather than mandatory, the broader CSR market can remain in scope, allowing to prioritize customer service capability and train the medical-specific processes after hiring.
• An in-center setup is still recommended to maximize access to the broader CSR talent pool while still allowing sourcing from healthcare-support profiles where relevant.