Collections Specialist

Discover your 100% YOU with MicroSourcing!

Position: Collections Specialist

Work setup: Work from home

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

• Career Growth: Take advantage of opportunities for continuous learning and career advancement.

• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your role:

We're looking for a proactive, customer-focused Collections Specialist to manage overdue accounts and support timely payment resolution. This role is responsible for contacting customers via phone and email regarding late payments, understanding the root cause of delinquency, and partnering with internal teams to resolve billing, service, or account issues that prevent payment. The ideal candidate is persistent, empathetic, organized, and comfortable navigating sensitive financial conversations while maintaining strong customer relationships.

Key Responsibilities

• Contact customers by phone and email to notify them of past-due balances and secure payment commitments.

• Maintain a high volume of outbound customer outreach while delivering a professional, respectful, and solution-oriented experience.

• Investigate account histories to determine causes of late payments and identify trends or recurring issues.

• Work cross-functionally with internal teams (Billing, Customer Success, Sales, Operations, etc.) to resolve disputes, correct invoicing errors, or address service concerns impacting payment.

• Document all customer interactions, outcomes, and follow-up actions accurately in the system of record.

• Monitor assigned portfolio to track promised payments, escalate risk accounts, and prioritize outreach.

• Monitor Customer portals and reconcile differences with our invoice system

• Provide feedback to leadership on process gaps, frequent payment blockers, and opportunities to improve customer payment experience.

• Support month-end/quarter-end close activities related to accounts receivable as needed.

Required Qualifications

• 3–5+ years of experience in collections, accounts receivable, billing support, or a related customer-facing finance role.

• Strong phone presence and written communication skills, including the ability to handle difficult conversations calmly and professionally.

• Proven ability to manage multiple accounts and follow-up tasks with strong attention to detail.

• Comfort working with internal systems, CRMs, and spreadsheet/reporting tools

• Ability to problem-solve across teams and drive issues to resolution.

• Basic understanding of invoicing, payment terms, and accounts receivable processes.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

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