Client Success Manager

The Client Success Manager plays a key supporting role in ensuring enterprise clients receive consistent value from their partnership.

Working in close collaboration with onshore based Client Success Managers and the broader Delivery teams, this role focuses on operational execution, service coordination, and proactive client support. The CSM helps monitor client health, supports service performance reporting, facilitates onboarding activities, and ensures that client issues and requests are managed in a timely and accurate manner.

The role may be the primary point of contact on smaller accounts independently or play a supporting role on larger, strategic accounts

This is a hands-on, operationally focused role, ideal for individuals who are passionate about customer experience, detail-oriented in managing service performance, and proactive in enabling smooth collaboration between local and Australian based teams.

While the CSM builds strong customer-facing relationships, their emphasis is on operational excellence and enabling long-term client satisfaction, rather than executive-level strategic engagement.