Outbound Sales Team Lead

Discover your 100% YOU with MicroSourcing!

Position: Outbound Sales Team Lead
Location: Eastwood, Libis, Quezon City
Work setup & shift: Onsite | Shifting Schedule

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one plus dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Be part of a supportive team working closely with Telesales, Credit, and Customer Service Managers to maximize sales outcomes.
• Work-Life Harmony: Experience a structured and engaging sales environment with clear KPIs and targets.
• Career Growth: Develop your expertise in outbound sales, customer acquisition, and relationship management within a leading Australian fuel and convenience brand.
• Inclusive Teamwork: Work in a collaborative environment that values initiative, professionalism, and high performance.

Your Role:
As an Outbound Sales Team Lead - Card, you will:

• Direct and motivate a team of Outbound Telesales Specialists to achieve collective daily and monthly sales targets and KPIs.
• Oversee outbound sales efforts for specific geographical areas and industries, specifically tailoring strategies for new-site openings.
• Conduct regular call monitoring and "side-by-side" coaching sessions to refine the team’s pitch, objection handling, and active listening skills.
• Audit the CRM database (ZOHO) to ensure leads are managed accurately and that the sales pipeline is healthy and moving toward conversion.
• Partner with Credit, Customer Service, and Marketing Managers to streamline the onboarding process and resolve bottlenecks in the sales cycle.
• Serve as the primary point of contact for high-value prospects or difficult customer interactions that require senior intervention.
• Prepare weekly performance reports for senior leadership, identifying trends, challenges, and opportunities for process improvement.

What You Need:
Non-negotiables:

• Demonstrated ability to lead, mentor, and hit targets through a team in a high-volume outbound environment.
• Expert-level phone manner, negotiation skills, and the ability to "close" complex or hesitant prospects.
• Strong organizational skills with the ability to manage multiple campaigns and shifting priorities simultaneously.
• High attention to detail regarding sales metrics, conversion rates, and CRM integrity.

Preferred skills / expertise:

• Advanced MS Office Suite skills (specifically Excel for data analysis and reporting).
• Proficiency in ZOHO CRM (or similar platforms) with the ability to train others on best practices.
• 3+ years in inside sales or outbound telesales, with at least 1 year in a supervisory or "Senior" capacity.
• Experience supporting business growth during rapid expansion or new-site launches.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We foster an inclusive culture that celebrates initiative, professionalism, and collaboration.

At MicroSourcing, equality is not just a principle—it's how we work. We celebrate your impact, growth, and contribution to driving business success.

For more information, visit www.microsourcing.com
Terms & conditions apply.