Moderator/Customer Service

About the role: We are looking for 3 moderators working 8 hours per day, on a rotabased system 5 days per week. Luxury Promise carries out lives shows

for 12-14 hours per day. The moderator will be responsible for

overseeing the 'live show' and moderating it from beginning to end.

This role will have the relevant training provided

Responsibilities: Live Show moderation

Building shows on the live show system

Comment management and queries on live show

Any other customer service duties as required

Manage product listings on Shopify

Escalate issues to Live Show Manager (based in the UK)

Manage Whatsapp community engagement

Candidate

requirements:

Proficient in English

Flexible – the role will rota base and some anti-social hours

may be required

Tech savvy

Ability to use systems, spreadsheets, emails and Shopify.

Someone who is forward-thinking, a problem solver, and not

easily thrown off when managing several systems at once

A go-getter and someone with a positive, can-do attitude.