Guest Communications & Support Officer

JOB DESCRIPTION 

Guest Communications & Support Officer 

Duties and Responsibilities: 

● Respond to guest inquiries across online booking platforms and email in a timely and courteous manner. 

● Provide daily check-in/check-out information and assist guests with their requests. ● Communicate booking policies, property amenities, and operational procedures to guests. 

● Liaise with relevant teams to ensure guest requests and inquiries are addressed efficiently. 

● Provide after-hours guest support and emergency assistance when required. ● Perform other duties assigned by supervisors, primarily related to guest communication and support. 

Qualifications and Experience: 

● At least 1 -2 years experience in customer service and admin 

● Experience working with any online booking platforms 

● Experience in Email Management and strong admin background 

● Excellent communication skills, both written and verbal

Soft Skills: 

● High and strong attention to details 

● Highly organized, empathetic and patient in how you relate to people. ● Has initiatives 

● Problem Solving and Critical thinking skills 

● Willingness to learn 

● Excellent time management skills/meet deadlines 

● Self-confidence and work well in a remote team environment. Nice to have: 

● Experience using Airbnb, Booking.com, Expedia, Agoda, etc is a plus ● Experience working in a Hospitality Industry is a plus