Sales Support | Outbound/Follow-Up Sales

Discover your 100% YOU with MicroSourcing!

Position:Sales Support | Outbound/Follow-Up Sales

Location: Mall of Asia. Two E-com

Work setup & shift: Hybrid | Nightshift

Why join MicroSourcing? You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

The Sales Support | Outbound/Follow-Up Sales is a proactive, high-activity, revenue-focused role responsible for converting issued HVAC equipment bids into completed orders. This position is not a passive quote follow-up role. The Sales Closer is expected to take control of the sales process, reach decision makers, identify obstacles, create urgency around legitimate job needs, recommend the right solution, expand project value through relevant upsells, and ask directly for the sale on every qualified customer conversation. The Sales Closer supports Gemaire Distributors' National Commercial Sales Team and National Bid Team by aggressively and professionally pursuing open bid opportunities, moving active projects through the pipeline, and documenting all activity in Salesforce CRM.

As a Sales Support | Outbound/Follow-Up Sales, you will:

• Outbound Bid Outreach & Daily Call Volume: Conduct a minimum of 30+ outbound bid-outreach calls every business day, prioritizing active, recently quoted, high-value, high-probability, expiring, and time-sensitive HVAC equipment bids. Thirty calls is the minimum expectation, not the stopping point.
• Direct Sales Closing: Ask directly for the sale on every qualified customer conversation. Use clear closing language, isolate objections, resolve barriers, and re-close when an objection has been answered.
• Bid Follow-Up & Pipeline Control: Own assigned bid follow-up activity from initial outreach through order, scheduled next step, or documented lost/no-opportunity reason. Ensure every active opportunity has a specific next action, owner, date, and time.
• Decision-Maker Engagement: Identify and reach the person who can authorize the order. Confirm job status, timing, approval process, competitor position, and true obstacle preventing the order from moving forward.
• Project Upselling & Scope Completion: Review every project for relevant upsell and scope-completion opportunities, including accessories, controls, IAQ, warranties, startup, delivery, support, and other approved project needs. Recommend legitimate additions that improve customer outcome, install readiness, or total project value.
• Recommendation & Value Reframe: Move the conversation beyond price-only comparisons by connecting the recommended package to fit, availability, schedule, crew time, support, callback risk, lifecycle value, and total job economics using verified information.
• Customer Onboarding & Account Registration: When needed, guide new customers through Purchasing Account Application steps on gemaire.com and coordinate with the appropriate internal teams to support account setup and order readiness.
• Sales Team & Bid Team Liaison: Coordinate with Sales Representatives, National Bid Team members, branch personnel, technical resources, pricing approvers, and leadership to remove obstacles and support order closure while respecting account ownership and SID assignment processes.
• Salesforce CRM Recording & Reporting: Log each call, disposition, decision-maker contact, primary obstacle, close attempt, customer response, upsell discussed, accepted/declined add-ons, lost reason, next action, and follow-up time in Salesforce CRM before moving to the next opportunity.
• Follow-Through & Escalation: Complete promised actions quickly, re-engage customers at the exact committed time, and escalate technical selections, code/application questions, substitutions, discounts, terms, credits, availability, or exceptions through the appropriate approval channels.
• Ethical and Accurate Selling: Create urgency only around verified job facts such as quote expiration, confirmed availability, customer deadlines, or documented schedule needs. Do not misrepresent scarcity, lead times, savings, technical performance, rebates, competitor information, or customer requirements.

What You Need:

Non-negotiables

• Minimum 2–4 years of inside sales, outbound calling, bid follow-up, business development, HVAC distribution, commercial sales support, or related sales experience preferred.
• Proven ability and willingness to work in a high-volume outbound calling environment with a required minimum of 30+ outbound calls per business day.
• Demonstrated closing mindset with the confidence to ask for the sale, overcome objections, re-close, and drive customer decisions professionally.
• Strong ability to identify upsell and scope-completion opportunities that are relevant to the project and beneficial to the customer.
• Excellent verbal and written communication skills with a persuasive, professional, assertive, and customer-focused phone presence.
• Ability to understand HVAC equipment bids, project timing, quoted scope, accessories, customer priorities, and common bid obstacles; HVAC/product knowledge preferred.
• Proficiency in Salesforce CRM, including logging calls, managing opportunities, recording dispositions, documenting objections, and generating reports, is required.
• Working knowledge of Mincron/AS400, BI, Zoom, MyRheem website, Microsoft Office Suite, and gemaire.com preferred.
• Ability to quickly learn internal SID assignment processes, bid team workflows, account ownership rules, escalation paths, and customer onboarding steps.
• Self-motivated, competitive, organized, persistent, and comfortable being measured against call volume, close attempts, conversion, upsell, revenue, and CRM accuracy.
• Strong time-management skills with the ability to prioritize high-value opportunities while maintaining scheduled follow-up discipline across multiple bids/accounts.
• High school diploma required; Associate's or Bachelor's degree in Business, Sales, HVAC, or a related field preferred.
• –

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply