Service Coordinator

Discover 100% YOU as an Service Coordinator! Apply now!

• Remote | Day Shift
• Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)
• Company Provided Equipment

Discover your 100% YOU with Beepo!

Position: Service Coordinator
Location: Central Luzon
Work setup & shift: Remote | Day Shift
What's in it for you?
Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)
Employee Referral Program
Work Life Balance

As a Service Coordinator, you are responsible for:

• Complete onboarding process and initial client setup with comprehensive client information in Sensible Cares care management software and online file management system.
• Collect health summaries and any other health documentation from clients' medical practitioners and discharge planner as part of the onboarding process and upon a request by a Care Partner.
• Ensure accurate and thorough documentation of clients' information, service status, and updates.
• Ensure correct entry of compliance documents, dates and all required documentation is provided by the Care Partner.
• Liaise with Care Partner for any documentation non-compliance issues and update as needed under the Care Partners guidance.
• Prepare clients roster as per the Plan of Care and Services provided by the Care Partner and in consultation with the Care Partner.
• Issue referrals to Sensible Cares Allied Health and Nursing team as devised in the Plan of Care and Services and in consultation with the Care Partner.
• Communicate with the internal team, rostering team, Care Partners, and other relevant stakeholders to ensure scheduling aligns with the clients needs and preferences.
• Issue non-clinical referrals and set up services for clients in Sensible Cares care management software, based on services specified in the client's Initial Assessment and Care Plan (Plan of Care and Services).
• Issue external clinical referrals as needed and in consultation and under guidance from a Care Partner.
• Identify a suitable, compliant and most cost-effective service provider.
• Liaise with service providers to verify charges, addressing any discrepancies as needed.
• Manage non-clinical referrals on an ongoing basis, ensuring that clients receive timely and appropriate services.
• Coordinate the purchase of aids, equipment, and consumables under the guidance of the Care Partner, ensuring client needs are met.
• Work with Sensible Cares partner organisations to convert any recommended products to the partners product.
• Identify suitable service providers, source cost effective service providers and engage in their management.
• Actively manage service provider compliance and performance by logging any compliance or service delivery matters in the providers Incident Management System.
• Provide a report to the Management Team on the service providers suitability on a regular basis.
• Assist to collect client communication notes as activity records for Care Management claims.
• Assist Care Management Team in client budget management activities.
• Maintain a polite and professional demeanour in all interactions, ensuring that clients feel respected and valued.
• Facilitate effective communication to address any issues, provide updates, and share relevant information across all involved parties.
• Document all communications in the care management system ensuring full transparency and accountability.
• Ensure notes are accurate and follow the client documentation requirements
• Collaborate with the broader team to identify opportunities for quality improvement and contribute to implementing best practices.
• Ensure all documentation is accurately maintained, and draft reports for the Management Team.
• Engage in feedback collection activities as required and instructed by the Management Team.
• Enter all feedback and Incidents as identified into Sensible Cares Incident Management System.
• Adhere to Sensible Cares policies and procedures.
• Foster strong relationships with client groups, referral sources, and community organisations.
• Actively participate in business development activities to promote Sensible Cares services within the community.
• Be prepared to undertake other tasks requested by the Management Team.

Essential Key Selection Criteria

• Excellent Communication Skills in English (Written and Verbal):
• Ability to communicate effectively and politely with clients, team members, healthcare professionals, and external service providers.
• Experience in Healthcare and Community Aged Care Services
• Sound understanding of community healthcare and/or aged care services and experience in service coordination.
• Strong time management skills to handle multiple tasks, meet deadlines, and manage competing priorities effectively.
• Ability to develop and maintain positive relationships within the team, with clients, service providers, and other stakeholders.
• High level of accuracy in documenting client information, service updates, and other essential data in the systems.
• Competence in using general computer applications, with a willingness to learn our care management software package, including Sensible Cares care management software Visual Care.
• The role requires the successful candidate to have or obtain a national police check due to the management nature of the position in the aged care sector.

Desirable Criteria

• Knowledge of Community Resources:
• Familiarity with local community resources and support services that can benefit clients.
• Employment Conditions

About Beepo

Beepo is a Probe Group company, a full-service Australian-owned outsourcing company, with a team of 15,000 across 6 countries — the largest, and most diverse Australian-owned customer experience outsourcing provider.

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.

*Terms and conditions apply