About the job Placement Administrator
Position Summary: The Placement Administrator is responsible for an optimal running of placement
services operation to enhance the overall student experience at AE. This role is a one of the first point
of contact with students regarding their placement queries. Relevant advice, referrals and student
support strategies to maintain accurate student records to improve student satisfaction and service
delivery.
Key Responsibilities:
1. Service to Students
Data support on placement, ensuring a smooth transition for new students.
Support compliance documentation requirements in all relevant platforms
Help distribute key communications to students to support their knowledge and understanding
of self-sourcing and agency assignments.
Provide accurate and initial screening of service enquiries to our students and promptly escalate
to the PO Team Leader cases that require further analyses and/or personalised support.
2. Team Collaboration and Communication:
Frequently and open communication with other departments such as academics, admissions,
marketing and others to provide a multidisciplinary approach and services to students.
Collaborate with Placement Officers (POs) supporting with generic tasks, data entry and student
communication as requested by the PO Team Leader.
Register and maintenance of frequently asked questions (FAQ) in collaboration with the Team
Leader and POs.
Collaborate with Student Services Administrators on cross over service requests
3. Data Management and Administration:
Maintenance of student records in the information system, ensuring data consistency and
compliance.
Initial screening of student enquires, and assignment of tickets to appropriate staff.
Recording of course enrolment and progress in student information system as per request of
PO Team Leader.
Data processing of student feedback to identify areas for improvement and drive initiatives
to enhance student satisfaction.
Key Performance Indicators (KPIs):
POs Response Time to Student Inquiries/Tickets maximum of 1 working day
Accuracy and Timeliness of Student Record Maintenance, as per AEs policies
Monthly update of and reporting of FAQ register to PO Team Leader.
Qualifications:
Desirable experience in student services or administration role.
Strong organisational, problem-solving, and communication skills.
Proficiency in student information systems and data analysis tools.
Commitment to delivering exceptional service and enhancing student experiences