AR Support

GENERAL AR SUPPORT REQUIREMENTS:

· You will be part of the AR D2C Team, focusing on account cleanups / reconciliation

such as Settlements, Matching, Refunds, Credit Memos and raising a flag where unusual

data is noticed

· You will be responsible for the timely and accurate Processing/Posting of invoices/

credit notes/ payments and customer refunds.

· You will be responsible for complete and accurate Accounts Reconciliations

· You will ensure that Jira tickets are worked on a daily basis to meet internal service

level agreements

· You will raise and resolve issues on a timely manner

· You will perform other related duties as assigned by the AR Leads and Managers

TEAM SPECIFIC SCOPING

Note: Not all listed responsibilities will be done in one day. The hire will be assigned a team

to support depending on needs.

For example:

§ Oct – Nov: High on Billing and Payments Minimal Refunds and RA

§ November to February High on Refunds No Billing and Payments nor RA Tasks

§ March – September – Equal Tasks or depending on the needs

Revenue Accounting

· You are responsible for the accuracy of AR Ledger and collections

· You will highlight D2C Billing problems and Aged Debtors to your leads in a timely

manner

· Will performs other related duties as assigned by the Team

Billing & Payments

· Responsible for reviewing and allocating payments received - via bank transfer and

other payment methods.

· Responsible for updating the order status to "Booked" for the order flow to proceed

monitor for all payment methods which are stuck on Pending status after payment has

been received (tentative to be removed)

· Ensure that all shipped orders are captured (to trigger an invoice) in PSP (i.e Klarna,

Payolution)

· Cancel the orders which no payments were received

· Monitoring pending payments and order statuses

· Download and validate payment files from PSP/Marketplace

· Prepare working file for settlement files posting in Dynamics (ERP)

· Familiar with PSPs and E-commerce transactions

Refunds

· You will put a keen eye for the computational details with a high level of accuracy in

processing refunds and discounts to end customers

· Will perform other related duties as assigned by the Billing and Refunds Manager