Accounts Receivable Officer

1.

Contacting Debtors: Contact individuals or businesses with overdue debts to facilitate payment.

Monitor accounts to identify overdue payments and follow up accordingly.

Drive proactive outbound Customer collection calls/activity (verbal, non-verbal) utilizing collection procedures and policy guidelines to achieve cash flow and KPI targets.

Answer Incoming phone calls that pertains to debt related enquiries.

Respond to email enquiries within the required SLA to facilitate payment.

Aid and support to debtors by answering Enquiries, explaining terms of repayment, and offering guidance on resolving outstanding debts.

2.

Problem Resolution: Facilitate or resolve disputes or issues related to outstanding debts by working closely with both internal and external stakeholder which includes but not limited to:

Handling queries of a complex nature

Account/Invoice reconciliation

Placing and releasing account on Stop supply where applicable

Coordinating with the Branch team to facilitate dehire process or collection of assets.

Raising credits where applicable

Escalating issues to the Branch Managers and Sales Managers to obtain traction.

Liaising with the Banking Team for any misallocations of payments

3.

Negotiation: Employ assertive yet respectful communication skills to facilitate repayment discussions and agreements.

Negotiate payment plans or settlements that are feasible for debtors while ensuring the company's interests are met.

Aim to recover as much owed money as possible while adhering to company policies and regulations.

Provide clear and concise explanations of debts, payment options, and consequences of non-payment.

Understanding of PPSR leveraging its use with aged debt collections

4.

Documentation: Maintain accurate records of all communication and payment agreements made with debtors.

Ensure that all customer debt related interactions and touchpoints are properly documented via the notes in the system.

5.

Compliance: Ensure compliance with all legal and regulatory requirements governing debt collection practices including:

Privacy laws

Accounting standards

ACCC guidelines

Company policy

6.

KPI's and Target Achievement: Ensuring that KPI's and Targets are consistently met every month.

Overdue % should always be below 5% of the Total Due

DSO should be less than 40 days.

Minimum of 50 proactive outbound calls daily

7.

Administrative Tasks: Ensuring ad hoc tasks are done on timely manner to ensure efficient management of the ledger, which includes but not limited to:

Clearing unapplied Cash to reduce debt.

Allocating open credits to clear debt

Searching for missing payment

Run the daily milk run reports to aid collection efficiencies.

Complying with the work roster to ensure that there are enough people in the queue to answer and respond to incoming enquires (Phones, chat, and emails)

Sending of invoice copies, PODs upon request of the customer

Uploading invoices to certain platforms such as Coupa, Ariba, Tulia to facilitate payment.

Simultaneously managing the group email inbox

8.

DCA and Bad Debt Write off: Reducing Write off % by means of exhausting due diligence which includes 3rd party DCA referral when necessary.

Able to assess account ABN status via ASIC and/or Creditor Watch

Timely completion and submission of the DCA & Bad debt write off forms on or before the cut-off date.

Liaise with the Corporate Legal Team regarding DCA and BDW enquiries.

Lodge Proof of Debt forms for accounts that have filed for administration, liquidation, or bankruptcy.

9.

Others:

Embody the 'Yes We Can' ethics in all aspects of the role and responsibilities.

Adapt, promote, and encourage a Safety-First approach.

Compliance to all Supagas policies and procedures always to represent Supagas in a positive and professional manner.

Compliance and adherence to all relevant Australian State and Federal Laws and the applicable standards, policies, and procedures

Work with the Debt Collection Manager to update systems and provide input into collection strategies.

Challenge the status quo and promote best practice and continuous improvement.

Adhoc projects/tasks as required by Manager from time to time.