Level 2 IT Support

Discover 100% YOU as a Level 2 IT Support! Apply now!

• Remote | Day Shift
• Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)
• Company Provided Equipment

What's in it for you?

• Position: Level 2 IT Support
• Location: Central Luzon
• Work setup & shift: Remote | Day Shift

As a Licensing Solution CSR , you are responsible for:

• Answering the support phone during business hours (Monday to Friday)
• Monitoring support e-mails and service desk queue and actively working on customer issues to resolution
• Carrying out daily/weekly health checks and preventative maintenance on customer environments
• Carrying out mini-projects for new client on-boarding, server migrations, major software updates, migrations to Office365, etc.
• Escalating issues that you can't resolve to senior engineers or vendors.
• Updating documentation on customer environments

Qualifications and Experience:

• Experience with Windows Server, Exchange, Windows OS Professional Editions, MS Office software
• Experience with Microsoft365, Intune, MDM, Endpoint Protection, Azure
• An understanding of networking: DNS, DHCP, Active Directory
• Experience with SonicWall firewalls and other networking equipment
• Some experience with Smartphones, laptops, desktops & tablets
• An excellent phone manner and communication skills

About Beepo

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.

*Terms and conditions apply