Accounts Payable Support Specialist

Job Summary

The Accounts Payable (AP) Support Specialist is responsible for managing all incoming vendor and internal inquiries via the AP helpdesk and email. This role ensures timely resolution of queries, maintains vendor satisfaction, and supports the overall accuracy of the AP subledger.

Key Responsibilities:

- Monitor and manage the shared AP helpdesk inbox and Freshdesk ticketing system daily.

- Manage a daily volume of approximately 50 emails via the AP mailbox. Log, categorize, and prioritize all incoming internal and external inquiries, coordinating with the AP department as needed.

- Research and resolve invoice discrepancies, payment issues, and aged invoices, coordinating with the AP department as needed

- Process refund invoices received from the Accounts Receivable (AR) department, including reviewing incoming refund requests and verifying transaction details.

- Gather all required vendor documentation for onboarding new vendors and provide it to the AP Manager.