Job Openings Inside Sales Support (Intermediate)

About the job Inside Sales Support (Intermediate)

Position Overview

The Inside Sales Support role will provide critical sales, customer service, and administrative assistance to Lions Floor’s outside sales team and dealer network. This position is responsible for engaging with existing and prospective customers, maintaining accurate account records, and driving sales initiatives that help grow market share, improve dealer satisfaction, and ensure smooth order processing.

 

Key Responsibilities

  1. Sales Outreach & Lead Nurturing
  • Call on inactive and low-volume accounts to re-engage business.
  • Follow up with dealers on aged or pending orders to secure delivery dates.
  • Promote current promotions, Pricing Specials, SPIF programs, and merchandising opportunities.
  • Conduct targeted outreach to interior designers, builders, and potential dealer partners.
  • Support lead generation efforts by identifying and qualifying new prospects.
  • Identify territory gaps and recommend potential new dealer or designer targets.
  1. Account & Customer Service Support
  • Respond to dealer and customer inquiries regarding product availability, pricing, and lead times.
  • Coordinate with Customer Service and Logistics teams to resolve order or delivery issues.
  • Handle end-user claim calls when retailers have gone out of business and provide resolution guidance.
  • Gather customer feedback to identify opportunities for service improvement.
  • Assist in Claims returns
  1. Marketing & Merchandising Assistance
  • Coordinate dealer sample and merchandising requests.
  • Track dealer compliance for display and merchandising commitments.

Qualifications & Skills

  • 2+ years of inside sales, customer service, or sales support experience in a B2B environment (flooring, building materials, or related industry preferred).
  • Strong verbal and written English communication skills.
  • Proficiency with CRM and ERP systems (SAP experience preferred).
  • Ability to manage multiple priorities, meet deadlines, and work collaboratively with cross-functional teams.
  • Highly organized with strong attention to detail.
  • Proactive and resourceful, with a customer-first mindset.

KPIs & Performance Metrics

  • Number of inactive accounts re-engaged.
  • Timeliness of follow-up on aged orders and receivables.
  • Accuracy of account data in SAP/CRM.
  • Lead conversion rates from outreach campaigns.
  • Dealer satisfaction scores and feedback trends.

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