Rostering Coordinator

JOB DESCRIPTION: Rostering Coordinator

Key Responsibilities

● Roster Management: Develop and maintain work schedules and rosters for employees across

different departments or shifts, taking into account business needs, employee availability, and

labor regulations.

● Staffing Optimization: Analyze staffing requirements and align schedules to optimize resource

allocation, ensuring adequate coverage while minimizing overtime and labor costs.

● Communication and Coordination: Collaborate with department supervisors, team leaders,

and employees to communicate work schedules, resolve scheduling conflicts, and address

any staffing concerns or issues.

● Compliance and Regulations: Ensure rostering practices comply with relevant labor laws,

employment agreements, and organizational policies, including managing breaks, rest

periods, and maximum hours of work.

● Time and Attendance Management: Monitor and maintain accurate records of employee

attendance, leave requests, and other time-related data, using appropriate systems or

software.

● Reporting and Analysis: Generate reports and analyze rostering data to identify trends,

evaluate efficiency, and provide insights for decision-making, including adjustments to staffing

levels or scheduling processes.

● Systems and Tools Utilization: Utilize rostering software, time and attendance systems, or

other relevant tools to manage and track employee schedules, availability, and related data.

● Employee Support: Respond to employee inquiries regarding work schedules, time-off

requests, and rostering policies, providing guidance and assistance as needed.

● Continuous Improvement: Identify opportunities to streamline and improve rostering

processes, automation, and efficiency, making recommendations for system enhancements

or process changes.

● Training and Documentation: Develop and deliver training materials or guidelines for

supervisors and employees on rostering processes, tools, and best practices.

● Compile reports such as payroll and staff activity reports.

Qualifications and Experience

● At Least 1 to 2 years’ experience in rostering/bookings/scheduling management and customer

service

● Experience in email management, phone calls, file/database management and data entry

● Proficient in using MS Office and MS Outlook

● Excellent communication skills both written and verbal.

Competencies/Personality Traits

● High accuracy and attention to details

● High organizational and time management skills

● Ability to work independently with minimal supervision and is also a team player.

● Ability to adapt in any culture/environment of the client.

Nice to have

● Experience in the NDIS/ Healthcare setting would be desirable but not required.

● Experience in using any cloud based rostering software is a plus.