Customer Experience Specialist

Key Responsibilities

• Act as the main point of contact for customers, handling inquiries and requests both online (emails, social media, live chat) and offline (calls, in-person meetings).
• Ensure a smooth customer journey across all touchpoints from initial engagement to vehicle delivery and after-sales support.
• Resolve customer issues promptly, professionally, and effectively, maintaining high satisfaction scores.
• Proactively follow up with customers to assess their experience and identify opportunities for service improvement.
• Maintain accurate and detailed records of customer interactions, transactions, and feedback in CRM systems.
• Work closely with sales, logistics, and operations teams to ensure timely updates and clear communication with customers.
• Develop strategies to strengthen existing relationships and encourage repeat business.
• Analyze customer feedback and present insights to management for continuous improvement initiatives.

Requirements

• Experience: 23 years in customer service, client relations, or a similar role (experience in automotive, export, or logistics is a plus).
• Skills:
• Strong communication and interpersonal abilities.
• Problem-solving mindset with a customer-first approach.
• Proficiency in CRM tools and Microsoft Office Suite.
• Ability to manage multiple tasks and prioritize effectively.
• Qualities:
• Professional, empathetic, and proactive attitude.
• Detail-oriented with strong organizational skills.
• Capable of building rapport and maintaining long-term professional relationships.