Child and Youth / Social Service Worker

Position Summary

The Child and Youth Worker provides direct care, supervision, and support to youth living in a residential group home environment. Youth served may present with trauma histories, behavioural challenges, mental health needs, and involvement with the child welfare system.

Staff are responsible for maintaining a safe, structured, and supportive living environment while implementing individualized care plans, promoting life skills development, and ensuring compliance with program policies and child welfare regulations.

Key Responsibilities

Youth Supervision and Care

• Provide active supervision of youth in accordance with assigned supervision levels such as continuous supervision, line of sight, or intermittent checks.
• Ensure the safety and wellbeing of youth within the residence and during community activities.
• Support youth in maintaining daily routines including school attendance, meals, hygiene, and personal responsibilities.
• Support youth with emotional regulation and behavioural management using trauma-informed approaches.

Behavioural Support and Crisis Intervention

• Implement individualized care plans and behavioural support strategies.
• Respond to crisis situations using approved de-escalation techniques.
• Follow established protocols for incidents including AWOL events, aggression, self-harm risk, or medical concerns.
• Conduct safety and wellness checks when required.

Program Implementation

• Facilitate life skills development including cooking, budgeting, hygiene, and time management.
• Support youth in recreational activities, appointments, school engagement, and community access.
• Promote positive relationships and healthy peer interactions.
• Encourage participation in structured programming and routines.

Documentation and Reporting

• Complete daily shift logs and required documentation.
• Prepare incident reports and serious occurrence documentation when required.
• Maintain accurate records of youth behaviour, progress, and significant events.
• Communicate updates to supervisors and relevant professionals including CAS workers.

Collaboration

• Work collaboratively with supervisors, clinicians, and placing agencies.
• Participate in team meetings and program planning.
• Maintain professional communication with youth, families, and external service providers.

Household Responsibilities

• Assist with maintaining a clean and organized living environment.
• Prepare meals and support youth with household routines.
• Ensure the residence meets health and safety standards.

Minimum Qualifications

• Child and Youth Care Diploma or Degree
• Social Work Degree or Social Service Worker Diploma
• Psychology, Criminology, or related degree with relevant experience
• Equivalent experience in residential youth care may be considered.

Required Certifications

• Standard First Aid and CPR-C
• Nonviolent Crisis Intervention or equivalent crisis prevention training
• Police Vulnerable Sector Check (valid within 6 months)
• Valid drivers licence

Preferred Experience

• Experience working in residential group homes
• Experience supporting youth involved with the child welfare system
• Experience working with youth presenting trauma-related behaviours
• Knowledge of trauma-informed care practices
• Knowledge of youth mental health and behavioural support strategies

Core Competencies

• Strong crisis management skills
• Ability to maintain professional boundaries
• Strong documentation and observation skills
• Ability to remain calm and effective during challenging situations
• Team collaboration and communication
• Commitment to youth safety and wellbeing

Physical Requirements

• Ability to respond quickly to crisis situations
• Ability to actively supervise youth during community outings
• Ability to remain alert during overnight shifts