6730 - HR Executive

Company Overview:

The company operates in the food & beverage industry, specializing in specialty coffee, café operations, and gourmet beverages. It manages café outlets, coffee roasting, and educational programs, focusing on high-quality products and premium customer experiences.

Job Summary:

The HR Executive will be responsible for end-to-end recruitment, employee relations, and training coordination across JWC Group, including office and retail operations. This role requires strong coordination skills, people management capability, and understanding of multi-outlet F&B operations.

Job Descriptions:

1. Recruitment & Talent Acquisition (Group Level)

• Lead full-cycle recruitment for all Group entities, including:
  • Office Staff: Accounts, Admin, HR, Marketing, etc.
  • Cafe Staff: Outlet Managers, Supervisors, Baristas, Service Crew
  • Kitchen Staff: Cooks, Kitchen Assistants
  • Pastry & Bakery Team: Bakers, Pastry Chefs, Assistants
  • Academy Team: Sales & Marketing personnel
• Coordinate manpower planning with HODs to identify staffing needs
• Source candidates through job portals, social media, referrals, and headhunters
• Screen resumes, conduct initial interviews, and coordinate second interviews with HODs
• Prepare offer letters, employment contracts, and onboarding documents
• Organize induction and onboarding sessions for new hires

2. Employee Relations & HR Operations

• Handle day-to-day HR matters, staff enquiries, and personnel issues
• Manage employee disciplinary actions and counseling sessions
• Support performance appraisal coordination and probation reviews
• Maintain accurate employee records, including leave, attendance, and confirmations
• Ensure compliance with Employment Act and company policies
• Support staff engagement initiatives and conflict resolution

3. Training & Development

• Coordinate internal and external training programs
• Maintain training records and employee development matrix
• Collaborate with HODs to identify training needs
• Organize onboarding and certification training for new hires and existing staff
• Track staff certifications relevant to F&B and retail operations

Requirements:

• Diploma/Degree in Human Resource Management or related field
• Minimum 2–3 years HR experience (preferably in F&B / retail multi-outlet environment)
• Strong recruitment experience (mass hiring + executive level)
• Good knowledge of Employment Act
• Organized, detail-oriented and able to handle multiple outlets
• Strong interpersonal and communication skills