6641 - IT Assistant

Company Overview:
The company operates a manufacturing facility over 30 years in Johor Bahru.. This site focuses on producing and assembling a variety of tools that support industries such as construction, woodworking, and metalworking.

Job Scope:

• Provide day-to-day technical support for hardware, software, and networking issues.
• Install, configure, and maintain computers, printers, and other IT equipment.
• Assist in troubleshooting system errors and ensuring minimal downtime.
• Support end-users with IT-related requests, including email, software applications, and security access.
• Maintain IT inventory, including hardware, software licenses, and accessories.

• Perform regular data backup and recovery checks.

• Assist in implementing IT policies, security measures, and compliance requirements.
• Coordinate with vendors and service providers for IT support and maintenance.
• Support system upgrades, patch updates, and testing when required.

Requirement:

• Diploma or Degree in Information Technology, Computer Science, or related field.
• Basic knowledge of Windows/Mac OS, Microsoft Office, and networking concepts.
• Familiarity with hardware troubleshooting (PCs, printers, servers, routers, switches).
• Understanding of cybersecurity basics (antivirus, firewall, user access control).

• Good problem-solving and analytical skills.