Care Concierge Executive - Philippines

• Serve as the first line of support for MindFi members through email, phone, and live chat, providing timely and empathetic assistance.
• Handle a wide range of customer queries, complaints, account issues, and service-related concerns, ensuring clear communication and effective resolution.
• Conduct basic technical troubleshooting (e.g., app issues, login problems, device compatibility) and escalate complex technical problems to the appropriate teams.
• Build rapport with members by communicating in a warm, friendly, and professional manner to create exceptional service experiences.
• Maintain accurate records of interactions, follow-ups, and resolutions in customer support systems.
• Collaborate with the Content and Operations teams to support event logistics, community activities, and engagement initiatives in MindFi's forums.

Requirements

• Bachelor's Degree
• Fluent in English, written and spoken. Extra languages are a plus
• 2 to 5 years of experience in a call center or customer support role
• Excellent active listening and verbal communication skills
• Strong problem-solving and conflict resolution abilities, with the capability to synthesize information
• Ability to multitask, manage time effectively, and prioritize tasks
• Keen attention to detail
• Proficiency in Google Workspace, customer support software, phone call systems, and live chat platforms
• Ability to quickly learn and adapt to new technologies and software

Particulars

• Work from Home setup, laptop not provided
• Willing to work on rotating shifts, including night shifts
• Willing to work on the weekends