Team Leader

About the client:

A leading name in Sri Lanka's travel and hospitality sector, specializing in crafting distinctive outbound travel experiences that blend comfort, culture, and creativity. With a strong international presence and a commitment to excellence, the company is expanding its outbound leisure travel segment and seeks an accomplished leader to drive strategic growth and innovation.

Key Responsibilities:

• Develop and cultivate strategic relationships with top-tier travel agencies, tour operators, luxury suppliers, and high-value clients to enhance both revenue and brand reputation. 
• Ensure unwavering compliance with quality standards and SOPs to consistently deliver exceptional service. 
• Manage inquiries and complex complaints with professionalism and composure, delivering prompt and effective solutions that enhance guest satisfaction and foster loyalty. 
• Engage with enquiries and collaborate with a diverse range of mid- to high end tour operators
• Expand and maintain client and agent portfolios by building trust, facilitating seamless communication, and nurturing long-term
  partnerships. 
• Oversee the complete client journey, ensuring a high-touch, seamless experience from planning through to post-travel follow-up.
• Prepare budgets, monitor profits, and manage costs to deliver exceptional value to clients while maintaining business sustainability.
• Supervise logistics and operational execution, including luxury hotel arrangements, transportation, and curated exclusive experiences. 
• Lead real-time crisis management, providing support during itinerary disruptions, emergencies, or unexpected changes to ensure clients feel prioritized and well cared for.

Requirements:

• 4+ years of experience in the travel & tourism industry
• Proven ability to create high-end, tailor-made itineraries, with deep understanding of luxury traveler expectations. 
• Strong command of spoken and written English with excellent communication and negotiation skills. 
• Proficient in travel software tools and confident with digital platforms for itinerary planning and client communication. 
• Well-versed in global travel trends, especially within European source markets, and passionate about promoting Sri Lanka as a premium destination. 
• A team player with a proactive mindset, keen attention to detail, and the ability to thrive in a fast-paced, high-demand environment. 

If you are interested, please send your CV to jobs@mindplus.global or apply below.