Customer Support Coordinator

About the Client:

Our client is a reputed organization in the technology and solutions industry, dedicated to delivering exceptional customer experiences through innovative products and reliable after-sales support. The company values proactive communication, teamwork, and service excellence to build lasting relationships with clients and partners.

Key Responsibilities:

• Serve as the first point of contact for customer inquiries via phone, email, and in-person including product and solution demonstrations.
  
• Call, follow up, and record leads generated through social media platforms.
• Coordinate with internal teams such as Sales, Logistics, Technical, and Finance to fulfill customer requests and resolve issues promptly.
• Prepare and maintain accurate records of customer interactions, transactions, feedback, and complaints.
• Track order status and proactively communicate updates or delays to customers.
• Assist in preparing quotations, invoices, and related documents in coordination with the Operations and Sales departments.
• Handle product returns and replacements in line with company policies.
• Support the sales team with post-sales coordination and customer retention activities.
• Participate in outdoor campaigns, events, and exhibitions with the Sling team to promote products and services.
• Ensure a high level of customer satisfaction through timely, effective, and professional communication.
• Escalate unresolved issues to the relevant departments or management when necessary.

Requirements:

• Diploma or Bachelors degree in Business Administration, Marketing, or a related field.
  
• Minimum 1-2 years in customer service, coordination, or sales support roles.
  
• Excellent communication and interpersonal skills.
• Strong multitasking, organizational, and follow-up abilities.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Customer-focused attitude with problem-solving capability.
• Ability to coordinate effectively across teams and handle pressure in a fast-paced environment.
• Experience in handling CRM tools or customer databases will be an added advantage.

If you are interested, please send your CV to jobs@mindplus.global or apply below.