Senior Deployment Executive

About the Client

Our client is a leading digital payment solutions provider in Sri Lanka, enabling businesses of all sizes to accept secure, seamless, and innovative cashless payment solutions. With a strong focus on technology and customer experience, the company offers a range of digital payment services that help merchants streamline transactions and support business growth across various industries.

Job Overview

The Senior Deployment Executive is responsible for executing merchant device installations, activation, setup, testing, and merchant training to ensure successful deployment and readiness to transact.

This role focuses on delivering fast, accurate, and high-quality deployments while ensuring merchants receive proper onboarding and operational support during the activation process.

Key Responsibilities

• Execute device installation and deployment across assigned merchant locations
• Coordinate deployment schedules with merchants and internal teams
• Install, configure, and test devices to ensure readiness
• Ensure successful merchant activation and deployment completion
• Provide merchants with product training and usage guidance
• Troubleshoot basic technical issues during deployment
• Escalate complex technical issues to relevant teams
• Ensure accurate deployment reporting and documentation
• Support smooth merchant handover to Merchant Success or Customer Success
• Maintain strong performance across all assigned KPIs

Interested candidates may send their CV to jobs@mindplus.global