Customer Support Executive

We are looking to hire a "Customer Support Executive" for one of our client companies.

Job Profile

• Engaging with customers in solving their technical & operational support requests
• Handling help desk escalations & coordinating with technical teams
• Following troubleshooting guidelines and reporting related statistics
• Following up on outstanding requests and ensure timely resolution
• Engaging in system & service monitoring activities entrusted to the helpdesk
• Recording & updating support request information in the customer care system Resolving/troubleshooting level 1 service requests and direct complex
• requests to the appropriate product groups for resolution
• Following up on the progress of support request through emails or verbally Perform duties in a PCI-DSS certified environment operating 24 X 7 X 365 on shift basis

Skills and Expertise

• Excellent communication, interpersonal and troubleshooting skills. Possess a passion of Customer Service
• Good analytical and problem-solving skills
• Being an excellent team player with potential to lead others
• Basic understanding of software development process will be an added
• advantage
• Proficient in use of word processing, spreadsheet & presentation software, internet, email & internet communication channels requests to the appropriate product groups

If you are interested, please send your CV to jobs@mindplus.global or apply below.