Head of Sales & Operations - Travel

About the Company: 

Our client is more than just a travel agency. They are your gateway to discovering Sri Lanka through unforgettable, transformative experiences. As one of the leading travel agencies in the country, they specialize in curating journeys that blend comfort, adventure, and cultural immersion, offering access to top accommodations, stunning destinations, and thrilling activities.
They are now looking for a Head of Operations and Sales to lead their team, drive growth, and ensure the delivery of exceptional travel experiences aligned with their mission.

Key Responsibilities:

• Manage day-to-day operations to ensure the seamless execution of travel products and marketing initiatives. Monitor supplier quality and customer service standards to guarantee a top-tier experience.
• Drive strategies to enhance operational efficiency while focusing on revenue growth and profitability. 
• Work closely with digital marketing teams to optimise SEO, content delivery, and engagement, ensuring robust visibility in the market.
• Conceptualise and launch new, niche travel packages and experience-based tourism products tailored to diverse customer segments.
• Regularly track and report on KPIs aligned with the company's strategic goals, ensuring objectives are met and exceeded.
• Ensure adherence to internal audits, customer feedback, and quality metrics across all business operations.

Requirements:

• 5+ years of proven experience in operations management within the tourism, travel, or hospitality sectors.
• Strong leadership skills with the ability to inspire and coordinate cross-functional teams.
• Experience managing marketing and SEO campaigns is an added advantage.
• Proficiency in operational tracking tools, customer review platforms, and service audits.
• A passion for social impact, with a focus on empowering women entrepreneurs and supporting rural outreach.
• Financial acumen to manage P&L, track breakeven points, and identify opportunities for revenue diversification.

KPIs Youll Drive:

• SEO Ranking & Campaign Performance: Monitor and optimise SEO rankings, ensuring a strong online presence.
• Customer Satisfaction: Drive improvements in customer satisfaction, measured by Google and TripAdvisor reviews.
• Revenue Growth & Diversification: Focus on growing overall revenue and diversifying product offerings.
• New Travel Packages: Create and launch new travel packages to expand the companys portfolio.
• Supplier Quality Compliance: Maintain high-quality standards for suppliers, ensuring consistency and reliability.

Why Join Us?:

• Be a pioneer in shaping Sri Lankas future in responsible, experience-based tourism.
• Work with a purpose-driven team committed to innovation and positive community impact.
• Grow with us: Achieve measurable goals and receive performance-based recognition for your contributions. 

If you are interested, please send your CV to jobs@mindplus.global or apply below.