Manager - Tour Operations (Inbound)

About the Job: 

Our client is catering to both local and international clientele. We undertake inbound tour operations, which is focused on creating tailor-made and curated travel experiences to Sri Lanka. We are seeking a passionate and driven individual to lead our Inbound Tour Operations team and drive excellence in delivering exceptional travel services

Responsibilities: 

• Develop and execute strategies to boost revenue and attract more tourists.
• Oversee daily operations of inbound tour management.
• Manage tour accommodation, ticketing, transportation, sightseeing, coordination and itinerary customization.
• Liaise with internal and external stakeholders for customer needs and satisfaction.
• Monitor and analyze performance, prepare regular and ad-hoc reports.
• Assist in developing marketing campaigns and promotional activities.
• Manage relationships with regional, corporate, and international clients.
• Stay updated on tourism regulations, trends, and industry news.

Qualifications: 

• Minimum of 6 years of proven experience in Inbound Tour Operations, with at least 2 years at Managerial Level.
• Bachelors Degree in Travel & Tourism / Hospitality Management or related field.
• In-depth knowledge of inbound tourism industry.
• Comprehensive understanding of destinations, trends, products & services.
• Excellent leadership, organizational and communication skills.
• Proficiency in using travel-related software and platforms.
• Policy-oriented and strong decision-making capabilities.
• Good proficiency in English both verbal and written. Additional languages will be an added advantage. 

If you are interested, please send your CV to jobs@mindplus.global or apply below.